Payment & Shipping
Policies & Service
1.Delivery: delivery within 1 working days after receipt of payment, no delivery on weekends or statutory holidays.
2.Logistics: AU post/Fastway/Direct provide tracking numbers and the goods will arrive in 2-6 days.
1)Product has no quality problems: we will return goods unconditionally within 30 days, but buyers bear the postage
2)Product has quality problems: the seller bears the postage
a.Customers find a problem when they receive the goods ( product quality / assembly, damage during transportation, wrong delivery, inconsistent description, loss of product): we accept returns or exchanges, and sellers should bear postage;
b.Product has quality problems in use:
.Use problems occurred within 30 days, we accept returns or exchanges, and sellers should bear postage
.Use problems occurred within 90 days, we don’t accept returns, but customers can exchange goods, and sellers should bear postage
.Use problems occurred after 90 days, we don’t accept returns or exchanges
.Note: after 90 days and within 180 days, accessories can be reissued.
4.eBay return: sellers are required to accept returns within 90 days and postage is borne by the responsible party
5.Paypal case：sellers are required to accept returns within 180 days